Meeting the Challenge of BPM Integration
Recent studies confirm a persistent difficulty of business users to integrate and maintain the integration of their BM and BPM software tools. The legacy of hard-coded business management tools for the core operations of the business is disconnected from powerful business process management tools that are however poorly integrated with the client’s customer relationship management or accounting infrastructure.
Looking at this 2017 study, we can see that a third of business users continue to report difficulty in integration as their principal peeve.
Legacy systems often retain the obligation to maintain systems with the client. Multiple systems require multiple maintenance skills. Every time one pillar of a client’s software infrastructure is upgraded, all other systems must be adjusted to keep up and inevitable integration blackouts ensue. The cost, coupled with the weakness in business continuation, delay improvements. This means businesses become reluctant to constantly refine their processes and the full benefit of BPM is lost.
Understanding this weakness is key. There is no doubt that for any business that is used to controlling the customisation of the software it acquires, moving to a SaaS environment where it no longer has this control is a leap of faith. But separating the customisation of processes and analytics from the maintenance of the core code that enables the platform is the way to grow out of the integration barriers particularly as generations of versions of processes evolve.
Mi-C3’s solution is Affectli. With Affectli we encourage our clients to access our platform on a SaaS basis allowing us to provide them with the latest stable version of our platform without the need to schedule upgrades or downtime. More importantly the integration with any other tools, data sources or business platforms that the client implements autonomously through the processes it designs on the Affectli platform continue to run seamlessly irrespective of the improvements to our platform.
If you need more information on this feature of Affectli or would like to explore a transition for your business from legacy systems to an integrated SaaS-platform contact us to book time with one of our advisers.